Web Admin

Privacy Policy

Last updated: 22 Jan 2025

This Privacy Policy describes how Two of Us Signature Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from twoofus.com.my (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at [email protected]

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

by Web Admin

Terms of service

Terms & Condition :- 

It is agreed that the following terms set out the total agreement made between the parties and that no variation or modification of this contract shall be effective unless agreed by both parties in writing. 

By booking a package/services provided by Two of Us Signature Studio, you are in agreement with the terms and conditions set out below. Two of Us Signature Studio reserves the right to change these terms and conditions at any time without prior notice.

-Meal/beverage for crews before or during lunch and dinner reception are required.

-The booking retainer fees secures the date, time and services of Two of Us Signature Studio* service is strictly non-refundable or transfer-able in the event of cancellation. 

-The booking retainer fees can be exchanged to other services such as local family, maternity or couple portraits services that substaintially equivalent to the retainer fees paid amount.

-The remaining balance of fees due is to be paid a week before the photography service. Delivery Timeline will be based on the day that final fees is received. 

-Two of Us Signature Studio* owns all intellectual property rights on the image and finished products unless otherwise specified in the contract. 

-Photography is based on Two of Us Signature Studio* style. Major editing such as facelift, skin smoothing, eye bag removal and etc is not inclusive in the standard package unless agreed by Two of Us Signature Studio* 

-Wedding attires to be brought by CLIENT for overseas pre-wedding photoshoot. Additional charges of RM500 per piece of wedding attire to CLIENT if requested Two of Us Signature Studio to bring/send for overseas pre-wedding photoshoot.

-We reserved the right to appoint another photographer to attend your scheduled day on our behalf to undertake the photography to his/her best ability provided with the agreement from the client. if appointed photographer being unable to attend your scheduled day due to unforeseen circumstances due to sickness or in an event of accident. 

* Two of Us Signature Studio* shall not be responsible:- 

For any unforeseen circumstances like personal injury, property damage arising out of resulting from the breakdown of camera or equipments, acts of GOD, fire, floods, global pandemic, war, acts of war (whether war be declared or not), acts of terrorism, riots, insurrections, civil commotions, strikes, lockouts, or other labor disturbances, acts, omissions or delays in acting by any governmental authority or default of any third party including theft or robbery or any other technical problems that may render cause the end imaged to be damage or lost or the shooting be cancel. 

ENTIRE AGREEMENT: 

This agreement contains the entire understanding between Two of Us Signature Studio and THE CLIENT. It supersedes all prior and simultaneous agreements between the parties. The only way to change or add to this agreement is to do so in writing, and providing the document is signed by all the relevant parties. 

RESERVATION: 

Upon your signature , Two of Us Signature Studio will reserve the time and date agreed upon, and will not make other reservations for that time and date. If for any reason it is cancelled before the wedding date, we will retain the booking paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in writing.
However, if the client requires to change the wedding date, we will do our best to accommodate and no cancellation fee will be charged as long as we were informed in writing nine months prior to the event date, and the photographer/cinematographer/make-up artist is still available for the new date and within six months of the original event date. Otherwise the new date will be subjected to current rates if applicable. If the photographer/cinematographer/make-up artist is not available for the new date, the original contract will be cancelled and subject to the cancellation policy. 

Photoshoot shall be subjected to postponement and/or delay in the event of any causes or conditions which are beyond the parties’ reasonable control including but not limited to fire, floods, global pandemic, war, acts of war (whether war be declared or not), acts of terrorism, riots, insurrections, civil commotions, strikes, lockouts, or other labor disturbances, acts, omissions or delays in acting by any governmental authority or any other party that prevent the

photo shoot from happening and/or render the photo shoot to be impossible directly or indirectly. Further cancellation shall be subjected to forfeiture of the deposit.

THE CLIENT understands and agrees that the balance owed for the wedding photography / videography package described in the contract is due prior to the last discussion before the actual wedding day or pre-wedding date of THE CLIENT.

EVENT GUIDE / COORDINATOR :
Two of Us Signature Studio recommends that THE CLIENT designates an "event guide" to point out/gather/organize important individuals/groups of people of whom specific photographs / videos are desired with, to the photographer / videographer during the wedding. The photographer / videographer will not be held accountable for not photographing / video desired people if there is no one to assist in identifying people or gathering people for photographs / videography. Two of Us Signature Studio is not responsible if key individuals fail to appear or cooperate during photography / videography sessions or for missed images due to details not revealed to Two of Us Signature Studio. 

DIGITAL NEGATIVES, PRINTS and COPYRIGHTS: 

The photographs, video, digital negatives or prints produced by Two of Us Signature Studio are protected by Copyright Law (all rights reserved) and may not be reproduced in any manner without Two of Us Signature Studio explicit written permission. Upon final payment by THE CLIENT, limited copyright ownership of the resulting images will be transferred to THE CLIENT under the following conditions: The digital files/photos are the property of THE CLIENT for personal use and for the purposes of the reproduction and distribution of photographs / video to friends and 

relatives. 

CLIENT must obtain written permission from, and compensate Two of Us Signature Studio prior to an event where THE CLIENT, THE CLIENT’S friends or relatives publish or sell the photographs / video for profit. The number of photos given to THE CLIENT is final when showcased in the web gallery/delivered on USB.

STYLE SPECIFICS: 

It is up to the CLIENT to specify the overall desired style of shooting to be done and communicate this with PHOTOGRAPHER, it is agreed by both parties that the PHOTOGRAPHER shall attempt to emulate the agreed upon style. PHOTOGRAPHER agrees to use his/her skills, experience, and abilities to achieve a satisfactory result for the CLIENT. There is no guarantee that the final results will be exactly in line with the CLIENTS vision, and the CLIENT recognizes the photography is an art form both subjective and variable. It is recognized by both parties that, good communication will help facilitate this, and setting aside time at the ceremony/reception for posed/group shots will facilitate a well rounded final product. The CLIENT understands that it is their responsibility to allow and schedule sufficient time for successful documentation of their event. Written timelines/notes ahead of time are helpful in sticking to a schedule and achieving a desirable result. PHOTOGRAPHER's & CLIENT’s initials acknowledge their understanding. 

COPYRIGHTS: 

The photographs produced by PHOTOGRAPHER are protected by Federal Copyright Law (all rights reserved) and may not be reproduced in any manner without PHOTOGRAPHER explicitly written permission. Upon final payment by the CLIENT, and delivery of imagery, limited copyright release of the resulting images will be transferred to the CLIENT under the specific conditions/stipulations provided in the ‘copyright release’, and of the nature agreed to by both parties. A signed copy of the copyright release will be provided with the DVD/R or CD/R containing any released files/ digital images. 

EXHIBITION: 

CLIENT grants PHOTOGRAPHER permission to display selected images resulting from this assignment as an example of PHOTOGRAPHER work and for entrance into photographic competitions, publication, or direct printing and release all claims to profits, or direct profits that may arise from the use of images, additionally, CLIENT waves. It is the standard policy of PHOTOGRAPHER to never use such images in a negative manner, and should a specific image or the use of such an image be objectionable to the CLIENT, PHOTOGRAPHER Policy is to discontinue use of such an image as soon as is practical. 

MODEL RELEASE: 

The CLIENT hereby grants to PHOTOGRAPHER and its legal representatives and assigns, the irrevocable and unrestricted right to use and publish photographs of the CLIENT or in which the CLIENT may be included, for editorial, trade, advertising and any other purpose and in any manner and medium; to alter the same without restriction. The CLIENT hereby releases PHOTOGRAPHER and its legal representatives and assigns from any and all claims and liability relating to said photographs. The CLIENT agrees that the client’s guests, spouse, family members, and attendees of the event shall be made aware of the photography taking place at this event and that they may at any time become subjects of the photographs. It is the CLIENT’s responsibility to inform attendees of this. 

LIMIT OF LIABILITY: 

In the unlikely event that the photographer is unable to photograph the event, for any reason beyond his control, PHOTOGRAPHER will make every reasonable effort to secure a replacement photographer. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the photography fee. PHOTOGRAPHER takes great care with respect to the exposure, storage, processing and delivery the images. If, in the unlikely event photographs are lost, destroyed, or stolen for reasons within or beyond PHOTOGRAPHER control, PHOTOGRAPHER liability is limited to the return of all payments received for the event package. The limit of liability for a partial loss of originals shall be a prorated amount of the exposures lost based on the percentage of total number of originals. 

SECURITY RETAINER DEPOSITS: 

In the event of cancellation by the CLIENT, the security retainer deposit paid is non-refundable. It shall be liquidated damages to PHOTOGRAPHER in the event of a breach of contract by CLIENT. The CLIENT shall additionally be responsible for payment for any PHOTOGRAPHER costs incurred up to time of cancellation. This can be up to the complete amount of the agreed upon photography fee. 

COMPLETION SCHEDULE: 

Photography processing takes approximately 8 – 12 weeks , and proofs should be ready for viewing no later than two months assuming the event/shoot takes place at the scheduled date and time. 

PAYMENT SCHEDULE :
Minimum Retainer is due at signing. Balance is payable in full by progress payment, prior to start of shooting. Payment forms accepted at time of shooting are cash and/or online bank transfer. All other forms of payment must have cleared prior to the beginning date/time of coverage. 

Best Regards, 

TWO OF US SIGNATURE STUDIO by

TWOOX PRODUCTION SDN BHD

by Web Admin